FAQs
(1) Where can I buy accessories? such as drive belts, stylus,
Please purchase on Angels Horn official website, or contact us.
(2) How many cartridges and needles does the Angels Horn record player have?
Angels Horn turntables come with a cartridge and stylus already installed on the tonearm at the factory.
(3) How to quickly set up the turntable?
Please refer to our quick installation manual and product manual for setup.
In the meantime, you can refer to Angels Horn’s installation video on Youtube.
(4) What equipment do I need to buy with Angels Horn record player?
Since our record player has a built-in amplifier, and it has two working modes (PHONO OUT/ LINE OUT),
The additional equipment that needs to be purchased is different in these two cases:
The RCA Jacks of this unit are shared as both the Phono output jacks and the Line output jacks. They are determined by the Phono/Line Switch.
1. When used as a Line Output, the jacks output analog line-level signals and could be connected directly with a pair of active speakers or the appropriate input of your stereo system. In this case, you only need to buy a pair of active speakers.
2. When used as a Phono Output, they should be connected to the phono pre-amp or the phono input of the stereo system. In this case, you need to buy a set of stereo system.
(5) Where do you connect the turntable ground wire?
Use the ground wire to connect your record player to your speakers, or use the ground wire to connect your record player to your stereo system.
(6) How do I balance the tonearm and set the weights?
Step1:
Unlock the tonearm, set the lift lever to the up position, then position the cartridge in the space between the tonearm rest and platter.
Set the tonearm lift lever to the down position.
Step2:
Inset the counterweight onto the rear of the tonearm.
Rotate the counterweight to make the tonearm balanced.
Step3:
Set the tonearm lift lever to the up position. Return the tonearm to its rest and lock it.
Keep the counterweight still, just rotate the dial until “0” is at the top.
Rotate the counterweight 1 and 3/4ths times for the recommended 3.5 grams.
In the meantime, you can refer to Angels Horn’s installation video on Youtube.
(7) How do I set up the anti-skating weight?
Tie the anti-skating weight’s fishing line to the 3rd groove of the small stick above the tonearm. Then hang the weight from the standing hook.
(8) How to adjust belt level?
The plastic key part is a belt hook, and it is used to adjust the height of the belt.
How to use it:
install the belt on the middle shaft of the turntable and the motor shaft,
hold the plastic key on the inside of the belt,
and then turn the plastic key along the inside of the belt,
so that the belt can be placed on the height of the middle shaft of the turntable and the motor shaft Adjust the height to the same level.
(9) How can I track my order with the order number?
Check the order status in the “Tracking Order” section according to the order number.
You can also check the order status directly at https://www.17track.net/
(10) How can I see my purchase history?
Check through the record of payment platform
Check by email
(11) What is your ordering process?
The ordering process is simply 3 quick steps:
Select your favorite items and add them to cart
Enter your billing and shipping information
(12) What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns!
Email: support@angelshornstore.com
(13) What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production.
Once your order ships, we will send a third email with your tracking information.
The most recent information on your order is always available via the receipt link provided in our email correspondence.
If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
(14) How long will it take for my product to be shipped?
It depends on your location and selected shipping options.
At the time of purchase, we will provide you with an estimated delivery date.
Most orders are shipped 1-3 days after we receive it. Delivered within 3-7 days.
(15) Company name
Shenzhen Guokeying Technology Co., Ltd.
(16) Company address
Physical address: Shenzhen Guokeying Technology Co., Ltd., Dalang Street, Longhua District 711-1, Building 7, Hengda Fashion Huigu Building (East District) next to Fulong Road, Henglang Community Shenzhen, 518000 Guangdong, China
(17) Contact email
support@angelshornstore.com
(18) Service line
after-sale@angelshornstore.com
